Terms and Conditions

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1. Introduction

Welcome to TechEase Solutions, a service provided by GSK Computer Services. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

In these Terms:

  • "We," "Us," "Our" refer to TechEase Solutions and GSK Computer Services.
  • "You," "Your" refer to the individual or entity using our services.
  • "Services" refer to the tech support services provided by us, including remote and on-site assistance.

3. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

4. Services

We offer tech support services for Mac OS and Windows PC users, including but not limited to:

  • Remote support
  • On-site assistance
  • Hardware and software installation
  • Security services
  • System optimization
  • Data backup and recovery

5. Payment Terms

All services require upfront payment before support is provided. We accept payments through various methods as outlined on our website. Prices are subject to change without prior notice.

6. Refund Policy

Please refer to our Refund Policy for details regarding refunds and cancellations.

7. User Responsibilities

You agree to:

  • Provide accurate and complete information when requesting services.
  • Ensure that you have the legal right to grant us access to your devices for support purposes.
  • Not use our services for any unlawful or prohibited activities.
  • Maintain the confidentiality of any access credentials provided to us.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the maximum extent permitted by law, TechEase Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or revenue, arising out of or related to your use of our services.

10. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.

13. Dispute Resolution

Any disputes arising out of or related to these Terms or our services shall be resolved through binding arbitration in Uganda, in accordance with the rules of the Arbitration Association of Uganda.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: support@gskcomputerservices.com

Phone: +256 751 152610

Address: GSK Computer Services, Masaka City