Refund Policy

Last updated: Mon 7th Oct 2024

1. Introduction

Welcome to TechEase Solutions, a service provided by GSK Computer Services. We are committed to delivering high-quality tech support services to our valued clients. This Refund Policy outlines the conditions under which refunds may be granted for our services.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Unresolved Issues: If we are unable to resolve your technical issue as per the service agreement.
  • Service Cancellations: If you cancel the service before it has been fully delivered.
  • Overpayment: If an overpayment is detected, we will issue a refund for the excess amount.

3. Non-Refundable Services

Refunds will not be issued in the following cases:

  • Completed Services: Once a service has been fully performed and the issue resolved.
  • Third-Party Products: Costs associated with third-party software licenses or products are non-refundable.
  • Client Non-Compliance: Failure to provide necessary access or information required to perform the service.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at support@gskcomputerservices.com or call us at +256 751 152610 within 7 days of the service date.
  2. Provide your name, contact information, transaction ID, and a detailed explanation of the reason for the refund request.
  3. Our team will review your request and respond within 5 business days with a decision.

5. Refund Method

Approved refunds will be processed using the original payment method. Please allow up to 14 business days for the refund to appear in your account.

6. Partial Refunds

In certain situations, we may offer partial refunds based on the extent of the service provided and the reason for the refund request.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Email: support@gskcomputerservices.com

Phone: +256 751 152610

Address: GSK Computer Services, Masaka City